Request account deletion

Use this form to ask BrainCapital AI Technologies Inc. to delete a PayProof Trades account and its associated data. You do not need to reinstall or open the app.

For help with a request, contact support@payprooftrades.co.uk and quote your reference. Never send an OTP, password, identity document, bank information, tax identifier or invoice by ordinary email.

What happens after you submit

1. Support receives the request without looking up or disclosing an account in the public response.
2. Support may contact you to verify control of the registered phone number through an approved secure process.
3. Once the request is verified and accepted into the authenticated deletion workflow, a 30-day grace period begins and ordinary account access is revoked.
4. During the grace period, follow the cancellation-only instructions supplied with the accepted request if you change your mind. Cancelling revokes the restricted credential and requires you to sign in again. There is no public cancellation link.
5. When the grace period expires, ordinary account and work data is permanently deleted from live systems.

We will respond without undue delay and within the time required by applicable data-protection law. We may tell you if a lawful extension or additional verification is needed.

Verified deletion request
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30-day grace period
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Ordinary account and work data is permanently deleted

Ordinary data deleted after the grace period

• Account credentials, the verified phone number, active sessions, sign-in challenges, and deletion or cancellation credentials when no longer required.
• Device registrations, push tokens and notification preferences.
• Private agency relationships, sites and work locations you entered, bookings, shifts, shift days, clash alerts and resolutions.
• Work logs, pay-rate observations and comparisons, chase-message records, private templates, notes, generated or uploaded supporting files and temporary exports.
• Draft invoices and draft invoice lines. Drafts are deleted and never archived.
• Referral attribution links, subscription-service records after applicable billing or refund obligations, analytics and ordinary support records, subject to processor and backup handling described below.

Limited financial retention

Issued invoices, their invoice lines and related payments
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Kept separately only where needed for tax, accounting or legal obligations
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Currently retained for up to 6 years, then deleted

Only issued invoices, their invoice lines and their related payments may move to the financial archive. The archive is separate from live user data, has no normal application join back to an erased account, and is access-restricted. It is not used for advertising, profiling, analytics or continued product service.

The archive has its own expiry process and is currently designed to delete retained records after up to 6 years where retention is required. The exact lawful basis and period depend on the circumstances.

Processors, backups, subscriptions and legal exceptions

Where another service provider holds account information for PayProof Trades, we send or apply the relevant deletion instruction where required. Data in encrypted backups that cannot be removed immediately is placed beyond normal use and overwritten under the approved backup schedule; a restore must re-apply completed deletions.

Deleting a PayProof Trades account does not automatically cancel a subscription billed by Google Play or Apple. Cancel the subscription in the store account that manages it to prevent future renewal.

Information subject to a legal hold, fraud or security investigation, or a legal claim may be kept only to the extent and for the time lawfully necessary. We will explain any applicable limitation where the law permits.

For more information, read the PayProof Trades privacy policy.